Six offers, and one team that answers for all of them.
Every engagement below is the same shape: a call about what is slowing the clinic down, a proposal in writing, then weekly releases into a live building. What changes between them is the material we work in.
Websites & patient portals
The public site and the logged in half of it. Booking a receptionist trusts, records a patient can find, and pages that load on a waiting room connection.
Answering & follow-up
The enquiries nobody is awake for. Messages that arrive at 2am get answered, missed calls get followed up before the clinic opens, and referrals stop falling through.
Product & interface design
Interfaces a clinician can finish during the consultation. We design against real charting flows and the way the room is actually laid out, then test with the staff who will use them.
Strategy & operations
Where the queue backs up, which system to build first, and what it costs to run. Written down and argued through before anyone opens an editor.
Product engineering
Long running systems we still own after launch: records, billing, and the integrations with labs and machines already in the building. Sparsha came out of this work.
Five steps, and the last one does not end.
Scoping call
A call with the people who will build it, not a salesperson. You describe what is slowing the clinic down; we say plainly whether we are the right team for it.
You getA written summary of the problem in your words.Proposal
Scope, sequence and cost in writing, with what we are not doing stated as plainly as what we are.
You getA proposal you can take to your board.Build cadence
Work goes into a live clinic weekly. You see it in use on the floor rather than in a demo, and the sequence changes when the floor says it should.
You getA release every week, and the note explaining it.Launch
Staff walkthroughs happen before the switch, not after. The system goes live with the people who built it watching it work.
You getTrained staff and a system in daily use.We stay on the account
No handover to an account manager. The people who built the system are the ones who answer the phone, and there is no date after which that stops.
You getThe same team, the same phone number.Tell us what you're
building.
Whether you have a detailed brief or just an early idea, we'll help you figure out the right approach and turn it into more booked appointments.
Tell us what is breaking and we will tell you what it takes.
The first call is scoping, not sales. You will speak to the people who would build it.
Growth & content
The channels that bring patients through the door. Local search, clinic channels, and writing a doctor is willing to put their name on.